dkk99 Privacy Policy
At dkk99, protecting your personal information is our top priority. This policy explains in detail how we collect, use, and store your data.
dkk99 is a secure online entertainment platform operated for players in Bangladesh. We believe you should have full control over your personal information. In this privacy policy, we clearly describe what types of information we collect, how it is used, who it may be shared with, and what rights you have. Our goal is to keep every moment of your gaming experience safe, transparent, and trustworthy.
1. Information We Collect
When you create an account and use our services at dkk99, we collect various types of information. These are described in detail below.
1 Personal Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification)
- National ID or passport number
- Personal address
- Email address
- Mobile number
2 Financial and Payment Information
- bKash, Nagad, Rocket account numbers
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction amounts and dates
- Payment method verification documents
3 Technical and Device Information
- IP address and device ID
- Browser type and version
- Operating system information
- Login time, date, and session data
- Cookie and cache data
4 Gaming Activity Information
- Play history and betting records
- Win and loss statistics
- Bonus claim history
- Preferred game categories
- Active time on the platform
2. Purpose of Using Your Information
dkk99 uses your personal information only for specific and lawful purposes. We never sell your information to third parties for marketing purposes without your consent.
- Account Verification: Your information is used to confirm your identity and ensure access is limited to users aged 21 and above.
- Payment Processing: Your financial information is used to ensure secure deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
- Customer Support: Your contact information is used to resolve your issues quickly through 24/7 live chat and email support.
- Platform Improvement: Gaming data is analyzed to improve the user experience and to add new games and features.
- Fraud Prevention: Technical information is monitored to detect unauthorized use of accounts and suspicious activity.
- Responsible Gaming Support: Your information is used to analyze gaming behavior, identify harmful patterns, and provide the necessary support.
- Legal Compliance: Your information is retained to comply with applicable laws and regulations and to supply required data to regulatory authorities.
- Promotional Communications: With your consent, your contact information is used to keep you informed about bonuses, offers, and competitions.
3. Cookie Policy
Our website uses cookies to provide an improved browsing experience. Cookies are small text files stored on your device that help make our platform work more effectively.
a Essential Cookies
These cookies are necessary for the core functionality of the website. They are used to maintain login sessions, carry out security checks, and process payments. Without these cookies the site will not function properly.
b Functional Cookies
These cookies are used to remember your preferences such as language settings, game preferences, and display configuration. They make each of your visits more personalized.
c Analytical Cookies
Analytical cookies are used to understand site usage patterns and to improve the quality of our services. This information is processed in aggregate and cannot be linked to any individual.
4. Sharing Information with Third Parties
dkk99 does not sell your personal information or share it with unrelated third parties. However, information may be shared in certain specific circumstances.
1 Payment Processors
Relevant financial information is shared securely with payment providers to complete transactions via bKash, Nagad, Rocket, and bank transfer. This information is used solely for the purpose of processing transactions.
2 Technology and Service Providers
To operate the platform, we work with various technology partners such as server hosting providers and game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, etc.). These partners operate under strict confidentiality agreements.
3 Legal and Regulatory Obligations
We may be required to provide information to authorities by court order, government directive, or applicable law. In such situations, we will always provide only the minimum information necessary.
4 Fraud Prevention Agencies
Information necessary for investigating account security and suspicious activity may be shared in a limited manner with security partners. This is done to protect you and other users.
5. Data Security Measures
dkk99 follows the highest industry standards to protect your personal information. Our security measures are as follows.
1 SSL Encryption
All data transmission on our website is protected by SSL (Secure Socket Layer) encryption technology. This ensures that no one can read or alter your information without authorization.
2 Secure Data Storage
Your information is stored on encrypted servers. Passwords are never stored directly — instead, advanced hashing algorithms are used so that even our staff cannot see your password.
3 Two-Factor Authentication
We offer two-factor authentication to enhance the security of your account. This keeps your account better protected against unauthorized access.
4 Regular Security Audits
The security of our systems is tested on a regular basis. External security experts work to identify vulnerabilities in our platform and resolve them promptly.
6. Data Retention Period
We retain your personal information only for as long as necessary. The retention period for different types of information is stated below.
- Account Information: Retained for the duration the account is active and for the period required by law after it is closed.
- Transaction Records: Retained for the legally required period under financial regulations — generally the applicable term from the date of account closure.
- Gaming History: Retained while the account is active and for the period necessary to resolve disputes after closure.
- Communication Records: Support requests and dispute records are retained for a reasonable period after resolution.
- Technical Logs: Retained for a limited period for security monitoring — generally a few months — then deleted automatically.
7. Your Personal Rights
You have the following rights over your personal information. To exercise these rights, please contact our support team.
Right to Access
You may request a copy of the personal information we hold about you at any time. We will provide it within a reasonable timeframe.
Right to Rectification
If your information is incorrect or incomplete, you may request that it be corrected. Accurate information helps us provide you with the right service.
Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information must be retained for a specified period due to legal obligations.
Right to Restrict Processing
You may request that the processing of your information be restricted to specific purposes. This applies in particular if you raise a question about the accuracy of your information.
Right to Data Portability
You may request your data in a structured, commonly used, and machine-readable format.
Right to Object
You have the right to object to the processing of your information for certain purposes, particularly in relation to promotional communications.
8. Protection of Minors
dkk99 is a responsible online gaming platform. Our services are available only to individuals aged 21 and above. We do not knowingly collect any personal information from minors.
Age verification during account registration is mandatory. If we confirm that a person is under 21, we will immediately close their account and securely delete the information collected.
If you believe that a minor has registered on our platform, please contact us directly. We will take prompt action.
9. Changes to the Privacy Policy
dkk99 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:
- The "Last Updated" date at the top of this page will be changed.
- For significant changes, a notice will be sent to your registered email address.
- The updated policy will be clearly published on our website.
- Continued use of the platform after the new policy is published will be considered acceptance of the changes.
10. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our privacy team will work to resolve your request as quickly as possible.
Your privacy is very important to us. We take every request seriously and are always committed to protecting your information.
For support related to responsible gaming, please visit our Responsible Gaming page.